Terms of Use
Terms governing website use, ordering, payment, delivery, returns, refunds and statutory consumer rights.
Scope
These Terms of Use apply to use of zurivoq.com and to purchases made through the website where these terms form part of the transaction. Mandatory statutory consumer rights are not excluded or reduced.
Website Use
Use the website lawfully and do not interfere with its security, technical operation, other users or applicable rights.
Product Information
We aim to present product descriptions and images accurately. Minor display differences may occur because of device, screen or production variations, without limiting rights relating to non-conforming goods.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Product-price tax treatment is separate from customs duties or import charges that may arise for international orders.
Orders
An order is submitted when the checkout process is completed. Please review product, quantity, address, payment and delivery information before submitting an order.
Order Acceptance
Submitting an order does not by itself require acceptance in every circumstance. An order may be declined or cancelled where permitted by law, including for payment, availability, fraud-prevention or obvious error reasons.
Processing
Orders are normally processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@zurivoq.com. After dispatch, cancellation cannot be guaranteed.
Address Changes
You may request a delivery-address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier’s handling of the shipment.
Payments
Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed at checkout.
Shipping Fees
Standard shipping is 6$ for orders below the free-shipping threshold.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders should be dispatched within 3 business days.
Estimated Delivery
Estimated transit is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Customs and Import Duties
For international orders, customs duty, import charges or customs handling charges imposed by the destination country are the customer’s responsibility where applicable. Mandatory applicable law prevails where it requires otherwise.
Lost Parcels
If a parcel appears lost, contact support@zurivoq.com. We review tracking, investigate with the relevant carrier and may request reasonable delivery information where necessary. If the parcel is confirmed lost, the available resolution is reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within 14 days after receiving the goods without giving a reason. Return shipping may be the consumer’s responsibility when this was disclosed before purchase. Standard original delivery costs must be refunded where required by law; supplementary delivery costs for a more expensive option may be excluded to the extent permitted by law.
Returns
For items covered by the ordinary return policy, request a return within 14 calendar days after receipt by contacting support@zurivoq.com. The registered address is not automatically the return address; return instructions provide the correct return destination and steps.
Return Shipping
For a change-of-mind, size preference, personal preference or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. No restocking fee is charged.
Exchanges
Direct exchanges are supported. For a non-defective exchange, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.
Defective / Incorrect / Incomplete Goods
Contact support@zurivoq.com if goods are damaged, defective, incorrect or the order is incomplete. Necessary costs and remedies are handled without limiting applicable statutory rights.
Refunds
Approved refunds are generally returned to the original payment method. Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. Mandatory statutory refund deadlines prevail. For an applicable EU withdrawal, reimbursement may be withheld only as permitted by law until the goods are received or evidence of return is provided.
Personalised Goods Exception Where Applicable
Where applicable, if made-to-order, custom-made or clearly personalised goods are offered and fall within a statutory withdrawal exception, they may be excluded from ordinary change-of-mind withdrawal rights to the extent allowed by law. Rights relating to defective, damaged, incorrect goods, merchant production errors and other mandatory statutory rights remain available.
Statutory Consumer Rights
Nothing in these terms limits Mandatory Statutory Consumer Rights. Where mandatory consumer law provides greater protection, the mandatory rule prevails.
Intellectual Property
Website text, graphics, design elements and other protected content may be subject to intellectual-property rights. Use of the website does not transfer ownership of those rights.
Liability
Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer remedies. Any other limitation applies only to the extent permitted by applicable law.
Privacy
Personal-data processing is described in the Privacy Policy. Cookie-related information is described in the Cookie Policy.
Changes
These terms may be updated from time to time. The date shown at the top identifies the current version.
Contact
For orders, shipping, returns, refunds, exchanges, sizing, payments or general support, contact support@zurivoq.com. For privacy and data-protection matters, contact privacy@zurivoq.com.