Frequently Asked Questions

Orders are normally processed within 1–3 business days. Dispatch should occur within 3 business days.

You may request cancellation before the order is dispatched by contacting support@zurivoq.com. After dispatch, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier’s handling of the shipment.

Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional options may be available where displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.

Standard shipping is 6$. Standard shipping is free when the order reaches 50.

Estimated transit is 7–15 business days after dispatch. Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control. These estimates do not limit mandatory statutory rights.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.

Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on the destination, shipping route and operational arrangements.

Contact support@zurivoq.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the available resolution is reshipment or refund.

For items covered by the ordinary return policy, request a return within 14 calendar days after receipt by contacting support@zurivoq.com. The registered address is not automatically the return address; return instructions provide the correct destination and steps.

For change-of-mind, size preference, personal preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. No restocking fee is charged.

Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within 14 days after receiving the goods without giving a reason. Return shipping may be the consumer’s responsibility when this was disclosed before purchase. Standard original delivery costs must be refunded where required by applicable law; supplementary costs for a more expensive delivery option may be excluded to the extent permitted by law.

Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may take additional time to display the funds. Mandatory statutory refund deadlines always prevail.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported. For a non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.

Use the Size Guide for general body-measurement references. Product-specific size information shown on an individual product page takes priority. For sizing support, contact support@zurivoq.com.

For privacy, personal-data, consent or cookie questions, contact privacy@zurivoq.com.

No. Do not send a full card number, CVV/CVC, PIN or other card security code through ordinary customer-service email.

For orders, shipping, returns, refunds, exchanges, sizing, payments and general support, contact support@zurivoq.com during Monday-Friday, 09:00-18:00.