Privacy

Privacy Policy

This policy explains how personal data is collected, used, shared, protected and retained when you use zurivoq.com or interact with ZurIvoq.

Last updated: 12 September 2026

Personal data categories

We may process information you provide or that is generated through your use of the website, including:

  • identity and contact details used for orders and customer service;
  • billing, transaction and order information;
  • delivery information and order-status history;
  • customer-service communications and return or refund records;
  • technical information such as device, browser, IP-related and security logs;
  • cookie and consent information where applicable.

Processing purposes and GDPR legal bases

Personal data may be processed to perform a contract, provide requested services, administer orders, communicate with customers, maintain account and website functions, prevent fraud, protect security, comply with legal obligations and, where required, act on consent.

Depending on the activity, GDPR legal bases may include contract performance, compliance with legal obligations, legitimate interests in operating and securing the service, and consent where consent is required.

Orders and payments

Order information is processed so we can accept, prepare, dispatch, track, return, exchange or refund an order. Payment processing is provided through Stripe. Payment data is handled through the checkout payment flow and relevant payment networks.

Do not send a full card number, CVV/CVC, PIN or card security code through ordinary email.

Service providers

We may use service providers that help operate the website, process payments, provide hosting, communications, order fulfilment, delivery, security, customer service and other necessary business functions. These providers receive data only as needed for their role and are subject to applicable contractual and legal obligations.

International data transfers

Where personal data is transferred across borders, the transfer is handled using mechanisms required by applicable data-protection law. The safeguards used depend on the countries and service providers involved.

Data retention

Personal data is retained for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, legal, accounting, fraud-prevention and security needs. Retention periods may differ by data category and applicable legal obligation.

Data subject rights

Where applicable under the GDPR and other data-protection law, you may have the following rights:

AccessRequest information about personal data we process.
RectificationRequest correction of inaccurate or incomplete data.
ErasureRequest deletion where legal conditions are met.
RestrictionRequest limits on processing in qualifying circumstances.
PortabilityReceive eligible data in a structured format.
ObjectionObject to certain processing based on legitimate interests.
Withdraw consentWithdraw consent at any time where processing is consent-based.
ComplaintLodge a complaint with the competent supervisory authority.

To exercise privacy rights, contact privacy@zurivoq.com. Identity verification may be requested where appropriate and lawful.

Fraud prevention and security

We use reasonable technical and organisational measures designed to protect personal data and reduce risks such as unauthorised access, misuse, loss or fraud. No internet-based system can be described as absolutely secure.

Cookies

Cookies and similar technologies may be used for necessary website functions and, where enabled and lawfully permitted, functional, analytics or advertising purposes. More information is available in the Cookie Policy. Consent can be changed or withdrawn through available cookie-preference controls where applicable.

Privacy contact

Questions about personal data, data-subject requests, cookies, consent or data protection should be sent to privacy@zurivoq.com.